Refund Policy

01Introduction

Kalash AI provides professional business data intelligence, research and consulting services. Because our work is tailored to each client's specific requirements, our refund approach reflects the customized nature of the services we deliver.

This policy is designed to be fair, transparent and business-friendly. We encourage clients to discuss any concerns with us directly so that we can resolve them promptly and professionally.

02Custom Services

Because our services are customized to each client's requirements, completed work and delivered research are generally non-refundable. Each project involves dedicated research time, analyst effort and often third-party data or tooling costs that are incurred specifically for that engagement.

Once a project has been approved and work has begun, the time and resources allocated to it cannot be recovered or reassigned. For this reason, fees for commenced or completed work are not refundable except as described in this policy.

03Project Cancellation

Clients may cancel a project before work begins. In such cases, any advance payment made will be refunded in full, less any committed third-party costs or separately agreed scoping fees that have already been incurred.

If work has already commenced, charges may apply based on the work completed and the costs incurred up to the cancellation date. Any remaining balance from advance payments will be refunded in a timely manner.

04Data Deliverables

Due to the customized nature of business datasets, research reports and data enrichment services, refunds are not available after delivery unless otherwise agreed in writing. Once a deliverable has been provided to the client, it cannot be returned or resold to another party.

This policy applies to all digital and research deliverables, including structured datasets, market reports, intelligence briefings, enrichment files and related custom materials.

05Service Quality

If a client believes a deliverable does not match the agreed project scope, Kalash AI will review the request and work in good faith to resolve the issue. We take quality concerns seriously and aim to address them through remediation, clarification or targeted revisions.

Clients should raise any quality concerns in writing within a reasonable period after delivery, identifying the specific issue and the relevant part of the agreed scope. We will respond promptly and propose a fair resolution.

06Payment Disputes

Clients are encouraged to contact us before initiating payment disputes so that we can resolve concerns promptly. Open communication helps us understand the issue and find a practical solution without unnecessary delays or formal proceedings.

For billing questions or invoice concerns, please contact our billing team directly. We will review and respond within a reasonable timeframe.

07Contact

If you have any questions about this Refund Policy, or if you would like to discuss a cancellation, quality concern or billing matter, please contact us.

Email: info@kalashai.co

Billing: billing@kalashai.co